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AI support that knows your business

Osonflow answers your customers by chat and voice using your own help docs, prices, and policies — and hands the conversation to your team, with the full history, the moment a person is needed.

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Why Osonflow

No more dead ends for your customers.

Most chatbots answer until they can't, then dump the customer in a queue where nobody knows what they already said. Osonflow is the whole thing: a fast chat widget for your website, a shared inbox for your team behind it, and AI that knows exactly when to step back.

0% of questions answered without anyone from your team
0× faster first response across chat and voice
0% of handed-over chats arrive with the full conversation
Platform

One place for every customer conversation.

A chat widget for your website, a shared inbox for your team, and AI that knows when to step back — built to work as one.

AI assistance

Answers that come from your own content.

Osonflow answers from what's actually true for your business — and shows the source for every reply, so your team can check it.

  • Files, website pages, and help centre in one place
  • Remembers each customer across every conversation
  • Every reply shows its source for review
When will my refund reach my card?
Osonflow

Your money reaches your card in 3 to 5 working days.

Refund policy.pdfPage 2 of 4
Refunds Unworn items can be returned within 14 days. Money reaches your card in 3 to 5 working days. Delivery fees are refunded if the item arrived damaged. Sale items can be exchanged but not refunded.
Voice support

Customers can speak instead of typing.

Voice and chat run on the same system, so answers stay just as accurate when the queue fills up.

Jasur T. Needs a person Yours now Solved
OsonflowAnswered the refund question. He still wants his money sooner.
Only your team sees thisVIP customer. Approve the refund today.
YouHi Jasur, I approved your refund. It reaches your card today.
Hi Jasur, I approved your refund. It reaches your card today.
Agent workspace

A shared inbox your team actually wants to live in.

See what AI handled, claim what needs a person, and keep internal notes on every thread.

If the customer is
send the chat to
Osonflow
Your team
Priority
Where is my order?
Invoice needed today
It broke again!
Refund for my jacket
Automation & routing

Repetitive work handled — without losing control.

Route by topic, confidence, and urgency — with an audit trail on every automated decision.

Do you deliver on Sundays?95%
Osonflow answersGoes to your team
Can I swap for a bigger size?72%
Osonflow answersGoes to your team
The jacket arrived torn.44%
Osonflow answersGoes to your team
Human handoff

You decide how sure it has to be.

If Osonflow isn't sure enough, it doesn't guess. Below your threshold, the chat goes to a person instead.

How it works

Find the answer. Solve it. Or pass it to a person.

Click each step to see what happens between your customer asking and getting an answer — and what happens when Osonflow decides a person should take it.

What happens behind the scenes
180ms average reply your data stays yours always a person as backup
Workflow builder

Build the agent on a canvas, not in a config file.

Drag the steps into place, write what the agent should say in plain language, connect the systems you already run, then watch every test run before a customer ever sees it.

Osonbozor Order support
Start
Understand the question
Support agent Answers from the shop's own help pages and order data. Order status Return or exchange Talk to a person
Order status
Look up order GET /orders/order_id
Message It is on the way — arriving eta.
Returns
Check the return window 14 days from delivery
Shopify Open a return and send the label
Talk to a person
Message One moment — I am bringing in a colleague.
Set handoff = true
Support agent GPT-4o mini
Instructions

You are the support agent for Osonbozor, an online shop in Tashkent. Answer in the language the customer wrote in, and resolve the question in as few messages as you can.

The customer's local time is local_time. signed_in tells you whether they are logged in.

If they are not signed in, help in general terms and never read out order details.

Never promise a refund, a discount or a delivery date that is not in the system, and never ask for a card number or an SMS code.

If you are not sure, take the Talk to a person exit instead of guessing.

Persona Customer support specialist
Look up order Save 
const order = await shop.orders.find({  id: inputs.order_id,  phone: inputs.phone});if (!order) return path.notFound();// hand the flow only what it needsreturn path.found({  status: order.status,  eta: order.delivery.date});
Log Variables 2 steps · <1 so'm
step12:04:31Start → Understand the question agent12:04:32Support agent took exit Order status412 tokens api12:04:32GET /orders/40912 → 200180ms set12:04:32Variables updatedeta24 Sep message12:04:33Replied in Uzbek1.1s
Try it yourself

Ask it about your business.

Paste your website or pick a sample. Then ask what your customers ask, and see where each answer comes from and when a person takes over.

Or try a sample

Ready. Ask a question in the chat. Reading your site. This takes about 15 seconds. That doesn't look like a website address. Try something like yourshop.uz. We couldn't open that site. Check the address, or try a sample. That site has almost no readable text. Try another page, or a sample. You've read several sites in a row. Wait a few minutes, or try a sample.

Libos Store Pages read 6
Reporting

See what AI handled, what needed a person, and where support breaks.

Solved by AI +3.2%
0%

Closed by AI with nobody from your team involved

Average reply time −0.08s
0s

From question to spoken answer

Customer CSAT +0.5%
0%

Rated the same way for voice and chat

Conversations guided Live
0

Active chat threads + voice queues

Busy hours

Answered by AI versus passed to your team, over 24 hours.

Peak load 12:00
08:00 12:00 16:00 20:00 00:00

What people ask about

Where conversations are landing right now.

Deployment & embed setup 42%
Pricing & SLA quotes 28%
Voice quality 18%
Shopify / Wix syncing 12%
Nothing made up

No answer went outside your approved content in the last 120 hours.

Omnichannel

One assistant, every channel your customers start from.

The same conversation, live on your website, in Telegram, on WhatsApp, inside your app and over the phone — one assistant running across all of them at once.

Integrations

Plugged into where support already happens.

Paste one line of code into your site and the chat widget goes live.

SlackZendeskShopifyHubSpotStripeSalesforceNotionLinearIntercomGmailWhatsAppWebhooks
Pricing

Start free. Pay once AI is carrying real work.

Every plan includes the whole thing — chat widget, shared inbox, routing, and human handover.

Starter
0 soms/mo

For small teams trying AI on their website.

Start free
  • 1 widget & embed
  • 2 agent seats
  • Chat support loop
  • Answers from your files and website
  • Basic analytics
Most popular Growth
299.000 soms/mo

For teams running AI plus humans at scale.

Start free trial
  • Everything in Starter
  • Up to 10 agent seats
  • Realtime voice support
  • Routing by topic and confidence
  • Customer memory
  • Full analytics suite
Enterprise
Custom

For high-volume support with security needs.

Talk to sales
  • Everything in Growth
  • SSO & advanced roles
  • Custom integrations
  • Dedicated routing review
  • SLA & priority support
FAQ

Keeping humans in control.

What support teams ask us before letting AI talk to their customers.

Still have a question?

Ask the assistant in the live demo — it answers from the same help content.

Try the live demo

Osonflow only answers from the content you give it — your documents, your website, your policies. If a question can't be answered from that, it doesn't guess: it flags the chat and passes it to your team.

Customers can speak instead of typing. Osonflow listens, finds the answer in your content, and replies out loud — usually in under 400ms. Voice chats land in the same inbox as text, so your team handles both in one place.

Your files and uploads stay inside your own workspace. They are never shared with other customers, and never used to train public AI models.

Whenever a customer asks for a person — or Osonflow isn't confident enough — the chat is flagged and your team is notified. They open it and see the whole conversation, so nobody has to start over.

We charge for team seats, not conversations. Starter includes 2 seats for your team; Growth includes up to 10.

Get started

Faster answers for your customers. A quieter day for your team.

Get started